Customer Service
What to Expect
Rockdoor is a carefully manufactured upvc composite door set designed to work together to provide outstanding performance.
Installation
Rockdoor recommend you only employ the best fitters possible when installing your Rockdoor composite door. The majority of aftercare problems we encounter are a result of poorly installed doors.
Aftercare
Our aftercare and maintenance guide is designed to show you how to get the best from your new Composite Front Door, Stable Door or French Door. Our high security doors have been designed to be extremely hardwearing however like all good products regular maintenance will enhance the beauty and durability of your door over the coming years.
- Durable & Virtually Maintenance Free - Rockdoors have been designed to provide you with many years of trouble free service. However, from time to time it is advisable to carry out a seasonal check to ensure your door retains its beautiful looks and remains in perfect working order.
- Cleaning - The surface of the door and the frame are maintenance free and only require an occasional wash down with warm soapy water, using a mild fragrant free household detergent (under no circumstances should solvent based or abrasive cleaners be used as this may damage the protective UV filters).
- Door Furniture - The door furniture requires little or no maintenance. However we recommend you give them an occasional wipe down.
- Hinges - No maintenance required. All hinges operate on nylon bushes providing friction free operation.
- Locking Mechanism - Both the key and cylinder are self-lubricating therefore requiring no maintenance. An occasional smearing of Petroleum Jelly to the moving parts of the lock (hooks, leaver and dead bolt) may be required from time to time.
- Handles - Each door handle operates on two nylon cams, each supported by two retaining springs producing a no resistance operation.
Environmental
As a responsible manufacturer, we at Rockdoor are committed to leading the way on environmental issues for composite door manufacturers. For example, all our products have eliminated cadmium and lead stabilisers. We are also improving in areas such as waste and emissions reduction as well as pollution prevention.
More good news for the environment is that your Rockdoor is a composite door designed for maximum efficiency, durability and reliability. The door surface itself is made from high impact PVCu bonded to an extremely hard solid polyurethane foam core.
Keep warm in winter
Due to its amazing thermally efficient insulation properties, a Rockdoor ensures that the heat in your house doesn’t escape into the atmosphere, adding to global warming problems. In fact, a Rockdoor enjoys an energy efficiency rating of almost twice that of single glazing.
A Rockdoor not only keeps out intruders, it keeps out the snow, wind and rain too! And that means you stay snug and warm even in the most extreme weather conditions. You also benefit from lower heating bills!
If Energy Rating certificates were available for doors, ours would be top of the list. However due to the amount of times a door is opened and closed, getting an accurate energy rating is difficult.