Rockdoor FAQs
We've put together a series of FAQs to help answer many of the common questions often asked about Rockdoor doors, and composite doors in general.
You can learn more and get more answers in our Technical FAQ.
A composite door is made from a variety of materials within the core and is commonly fronted with a glass reinforced plastic (GRP) skin which is then moulded to a style. Various glazing apertures are then cut from a solid door and a glass design is clipped into place to provide light.
Rockdoor composite doors are different to the average composite door as they have additional layers of security features including an internally reinforced 360 degree aluminium frame, steel security mesh (optional), steel keeps and a high density core (amongst other things).
There are many elements that make Rockdoor doors more secure than commonly found GRP foam filled and timber composite doors. These include steel security mesh, an aluminium box section and S-Glaze technology. All of these features are not included within timber core composite doors or GRP composite doors, meaning a burglar can easily gain access through the sash or glass aperture of the door.
You can find out more about Rockdoor’s unique security features on our security features page.
All Rockdoors come with a 10-year guarantee as standard, covering the overall performance of the door. For added peace of mind, the APECS AP V3 3-star cylinder also comes with a £5,000 Break-In guarantee against lock snapping. To benefit from this compensation, you must register your cylinder at APECS.co.uk/warranty. Terms and conditions apply.
We also offer a 3mm No Bow Guarantee, giving homeowners added peace of mind that their door will maintain its shape despite the effects of changing temperatures.
More details about our guarantee can be viewed on our Rockdoor door guarantee page.
If the alarm contacts are secured using a self-adhesive strip only then yes, you can fit alarm contacts to a Rockdoor frame without this affecting the guarantee.
If the contacts are applied by screwing directly into the frame, then this will invalidate the guarantee as the frame will have been tampered with, which can cause various issues to arise.
In the event you find yourself locked out of your property, you should contact your Rockdoor installer, or if this is not an option, you should contact a locksmith.
With Rockdoor, one of our security features that ensures burglars cannot gain entry to your home is that the cylinder will enter lockdown mode, resulting in a hidden lock within the molybdenum cam firing into action if forced entry is detected; therefore, it’s important that you never tamper with the lock yourself.
Additional Rockdoor keys are easy to order through APECS. Simply scan the QR code on the card supplied with your keys to access the APECS key portal, create an account and register your details. Enter the unique number found on your key, select how many replacement keys you need and place your order.
Genuine APECS keys are delivered directly to your door via DPD, usually within 5–7 working days. You can also choose optional purple rubberised key caps. To maintain your cylinder’s security guarantee, make sure you order genuine APECS keys.
Although some local locksmiths may be able to cut replacement keys, using non-genuine keys will invalidate the cylinder’s security guarantee. To keep your cover valid, always order genuine APECS keys.
One of the many great things about Rockdoor composite doors are how easy they are to maintain. All that is required to keep your door looking like new, is an occasional wipe down with warm soapy water – it really is as easy as that!
Rockdoor doors that features stainless steel furniture comes with their own stainless steel cleaning kits, as they require more regular maintenance (instructions will be included where necessary).
It’s important Rockdoor doors aren’t cleaned with any abrasive cleaners, as these may tarnish the surface finish.
We understand that sometimes everyone fancies a change and due to the realistic timber aesthetics of a Rockdoor you may think it could be easily painted or sprayed. However, painting a Rockdoor would invalidate your guarantee. Each Rockdoor features a PVC-U skin that is specifically designed to maintain colour and be low maintenance for a lifetime.
Whilst it may be possible to retrofit a cat flap into a Rockdoor, this does not come without the potential for issues to arise with your door; as such, we would strongly recommend against retrospectively fitting a cat flap into your Rockdoor, as this will invalidate the guarantee.
Should you require a cat flap on your Rockdoor, you can ask your local installer to add this to your quote. All our cat flaps are precision cut using CNC machines, which are then factory fitted to an extremely high standard to pass extensive quality checks.
Rockdoor doors are available through our network of trade partners rather than directly from us. We recommend using a Rockdoor Trusted Installer to ensure your door is fitted correctly and safely.
Rockdoors can weigh up to 100kg, so professional installation is important to ensure your door performs as it should. Our Trusted Installers have the training and experience needed to fit your door in line with Rockdoor’s fitting instructions.
Find your local Rockdoor Trusted Installer to discuss your requirements and get a quote.
A number of our Rockdoor Trusted Installers across the UK have impressive showrooms with a range of door styles and glass designs on display for you to visit and view a wide range of available doors. They will also offer you the opportunity to get hands on with a Rockdoor, allowing you to open and close and generally feel the incredible quality of the door for yourself.
If you have a local Rockdoor Trusted Installer near you with a showroom, it’s well worth visiting to see the Rockdoor difference for yourself. However, in some cases, this may not be possible, so in those cases, we advise you to take a look at our online door designer and consider downloading a PDF version of our Rockdoor door brochure.
You can find a local Rockdoor installer showroom on our website, by looking out for the showroom icon shown below on the door installers page.
Of course. At Rockdoor we are lucky enough to have exclusivity on the industries first 3D door designer which features all our amazing door styles, colours and accessories.
Simply, use our 3D door designer to create the composite door of your dreams in 360 degree clarity and go on to find an installer near you. Your design will then be forwarded to your chosen installer, who will contact you within 48 hours to arrange a quote and to answer any questions you might have.
As Rockdoor doors are purchased through a trade installer, not the homeowner, any queries will need to be directed through your original installer. They can raise a service log with Rockdoor directly and resolve any issues as quickly as possible. Our large and dedicated customer service team works to resolve all queries within 72 hours, as we realise how important a fully functioning, secure door is to homeowners.
A Rockdoor Trusted Installer is a specially chosen composite door installer that we put through an intensive training course, to ensure they install all our doors to the highest of standards. Our reputation depends on the installers that fit the doors, therefore, it’s important we invest in them.
Additionally, Rockdoor Trusted Installers are fully insured, offer robust guarantees and are often Fensa or Certass registered (the trade bodies).
No, a Rockdoor won’t stop condensation. Condensation is caused by normal living activities such as washing, cooking, bathing etc. The best way to try and control condensation is by regularly ventilating your home.
Whilst we pride ourselves on creating a thermally efficient industry leading door, it is important we raise awareness to customers on the issues experienced by all window and door manufacturers. The nature of modern-day living has created cosy warm homes where moist damp air is stored, but it is this damp air that manifests itself as condensation unless the air is dealt with and removed from the property. This issue is highlighted by the government’s building regulations that now stipulate the use of trickle vents on all newly installed windows, both in new build house and replacement windows.
For more information, see our Technical Manual.