Rockdoor Guarantee

1. Rockdoors guarantee lies with GAP’s direct customer (GAP Ltd is the parent company of Rockdoor), not homeowners or installers (if the installer is a third party).
2. 10-year guarantee for white and coloured door sash, outerframe and double-glazed unit.
3. 5-year guarantee for sideframe profile & sideframe glass.
4. 5-year guarantee for locking mechanisms.
5. £5,000 lock snapping guarantee on APECS AP V3 cylinder. Subject to registration with APECS. Terms & Conditions apply.
6. 2-year guarantee for all door furniture.
7. All service issues must be provided with photographic evidence & door production number.
8. All doors must be fitted in accordance with Rockdoors Five Star Installation guidelines.

Rockdoor lock cylinders meet the requirements of the British Kitemark TS007 3* and Sold Secure Diamond testing criteria, whilst also holding Secured by Design accreditation – the Police Crime Prevention Initiative.

Our 3 star locks have built in “Active Snap Protection” technology with an advanced internal locking system that will prevent access to the inner workings of the door bolt if it has been snapped on the outside.

Our locks will remain secure after forced entry snapping attacks, and in most cases will still be operable with the key from the inside.

We are therefore so confident in our locks that we offer a £5,000 security guarantee against lock snapping that would let a burglar enter your home.

• Doors covered by the guarantee are deadlocked and the keys not left in the cylinder internally.
• The products must have been fitted by a Rockdoor Trusted Installer.
• Any claims must be made in writing within 28 days of the break-in providing details of the incident and MUST include the crime reference number provided by the Police Authority the crime was reported to.
• A Rockdoor customer service representative will conduct a brief but detailed investigation within 28 days of the reported break-in.
• To be eligible to claim compensation under the security guarantee, the cylinder must be registered with APECS at APECS.co.uk/warranty. The snapped lock must be returned to Rockdoor (c/o GAP, Customer Services, Partnership Way, Shadsworth Business Park, Blackburn, BB1 2QP) for inspection, together with photographic evidence showing the lock snapped within the door.
• After investigation if the report confirms that the lock relating to the compensation guarantee was correctly fitted and maintained, according to our 5 star installation guideline, and failed due to a forced entry through the door the lock was fitted in, the claim will be processed within 28 days of the inspection.
• Only one claim per installation is permissible within a guarantee period which commences at the order date.
• Guarantee is valid for UK mainland installations and applies to domestic homeowners properties only.
• Only available for all doors ordered after 1/02/2020.